SAM Coverage
Lifts & Ropeways
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Set Up for Success in Gatlinburg
This resort town on the edge of the Great Smokey Mountains can teach winter resorts a great deal about summer business. Nestled at the…
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Eat Here
Guest expectations for food and beverage at resorts have long gone unmet. Here are several resorts that are changing that story for the better.…
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News and Views :: May 2019
Season’s Pass Fallout, Summer Survey, People and Suppliers News The first sign that something different was happening came in mid-November. It was the weekend…
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A Peak, Even Epic, Year to Remember
The best snow in years and the explosion of multi-area passes push visits to new highs. Multi-area passes collided with massive snow in the…
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Tenants for Turns
Incentivizing homeowners to house employees is one answer to the employee housing squeeze. Affordable employee housing. For many resorts, the concept presents a critical…
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Electronic Controls: To Upgrade, or not?
A B77 “interpretation” encourages resorts to upgrade electronic controls on older chairlifts. This dive into the ANSI B77.1 Standard deals with Annex J and…
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New Products :: May 2019
A collection of the latest technology and tools aimed at refining opertions and improving the guest experience. Walltopia Ninja Course The Walltopia Ninja Course…
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Mountain Spy :: May 2019
The Question: I’m thinking about buying a season pass for next year, but I’ve heard it’s been really crowded this year. Are there plans…
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What Do Guests Really Want?
Yes, guests want great snow, quality food, and cheap tickets. But these aren’t necessarily what drives their likelihood to return or recommend. A…
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Indemnification Clauses
A brisk, clear-eyed look at the most important, boring aspect of risk management. Most people’s eyes glaze over whenever the topic of indemnification clauses…