SAM Coverage
Author: Donna
-
Load ‘Em Up
Smooth and efficient lift loading and unloading makes for a safer more enjoyable guest experience. Guests come to our resorts expecting an enjoyable…
-
New Products :: November 2021
SAM collected a handful of new products designed to enhance the guest experience. LEITNER DIAMOND EVO Leitner’s Diamond EVO gondola cabin model has…
-
What, Me Worry? You Bet.
Covid sinks down the list of ops concerns as wildfires, climate change, and other enduring worries rise. Move over, Covid. You are not…
-
On the Road … Again :: November 2021
Scenes from MSAA, New England Summit, and SANY-PSAA. Midwest Ski Areas Association, Grand Geneva, Wis., Aug. 15-18, 2021 The Midwest Ski Areas Association…
-
News and Views :: November 2021
Ride the capital wave, hot takes on fast tracks, DEI action, and more. RIDE THE CAPITAL WAVE This time last year resorts were…
-
Publishers Memo :: November 2021
Winter is Coming News of snow blanketing parts of the U.S. at press time has us all excited about the prospect of a good season…
-
Skiing’s Prickliest Problem: Housing
Affordable housing for staff has long been a thorn in the ski industry’s side. How did it transform into a full-blown crisis? The housing…
-
Reinventing Guest Services
Digital adoption and operating changes have revolutionized customer service, improving the lot-to-lift process for guests and staff. After a winter of changing rules,…
-
Food for Thought: Hitting the Spot
The pandemic served-up a host of new innovations that continue to rapidly alter the resort F&B experience. Think back a year ago. The…
-
The New Rental Paradigm
How last winter’s operational adjustments will help to permanently change the rental process from cumbersome and confusing to easy and more efficient. In a…