SAM Coverage
Uncategorized
-
Mountain Spy :: January 2014
In this month’s Mountain Spy, we tackle what is becoming a controversial subject–uphill traffic. But this is a test of customer service. Whether the…
-
Blue Pages :: January 2014
CANYONS AVY SUIT HOLDS MANY LESSONS… SNOWMAKING WITH BALLS… HEAVENLY ADOPTS NEW ZIPLINE RULES… INTRAWEST FILES FOR $100 MILLION IPO… AND SHOWS INTEREST IN…
-
Idea Files
A brake pump, a loading guide, and the winner of the Best Idea File of 2013. EXTEND-O-HANDLE “This was a brainchild of the entire…
-
Sochi, The Prequel
Russia’s Winter Games has deep North American roots. Sochi, Russia, won the bidding for the Olympic Games in July 2007. But the effort had…
-
Grooming Vehicles 2014
Grooming vehicles are becoming more sophisticated in delivering a great end product and keeping operators happy. While the 2014 grooming scene does not bring…
-
Pleasing the Planners
The recipe is simple: Happy moms = return guests. Here’s how some resorts accomplish just that. I have been a nanny off and on…
-
SIA 2014 Editor’s Picks
SAM editors cruised the trade show floors of the SIA Snow Show to find new products for both employees and guests. The 2014 SIA…
-
Leaving Breadcrumbs
Good resort signage programs should be cohesive and comprehensive, leaving little room for guests to be confused. Imagine arriving at a third-world airport and…
-
One Big Happy Family
After years of tweaking, Mt. Hood Meadows has refined its approach to newcomers with great success. After years of product development, process improvement, and…
-
The Modern Maintenance Shop
Efficiency is still Rule #1 for maintenance shops. Eight years ago I wrote an article on vehicle maintenance facilities for SAM that included design…