SAM Coverage
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A New View of Guest Services
Organizing guest services and broadening responsibilities keeps employees invested and guests happy. When you think of the term “guest services,” odds are you think…
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Idea Files :: September 2014
Two trailers and a cat-turned-DJ are the latest great ideas from resorts. GOING UP Holiday Valley, N.Y., wanted a mobile work platform, one to…
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Industry Report :: September 2014
SUNAPEE WINS RIGHTS TO LAND IN COURT DECISION… BLACKJACK AND INDIANHEAD MERGE… PAJARITO TRANSFERRED TO LOS ALAMOS COUNTY… MOUNT BALDY FOR SALE… FAIRBANK GROUP…
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Winterizing Summer Ops
The sometime downside to summer ops can be winterizing them. Contrary to the fantastical notion that the classic ’60s surf movie might want you…
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Top Tips for Grooming
SAM turned to some experts for their top 5 grooming tips. With winter snowmaking and grooming operations fast approaching—for a select few, perhaps within…
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Doing Well by Doing Right
A clever coupon system makes it a snap for charities and resorts to profit from donation requests. It’s a blizzard that can roar in…
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Online Video Liftie Training
A new tool for lift operations aims to streamline the steps and modernize the process. Many lifties may be bumping chairs mainly for the…
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Blue Pages :: September 2014
Perspective and Views JUST HOW BIG IS THE GROWTH CHALLENGE?We know, most resort folks roll their eyes whenever Snowsports Industries America (SIA) talks about…
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Mountain Spy :: September 2014
In this month’s Mountain Spy, we put customer service to the test with a delicate question. While the answers weren’t surprising, the customer service,…
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Mountain Spy :: January 2011
Mountain Spy Liz Eren found that Eastern areas were quite often knowledgeable and helpful, while larger, Western resorts were largely clueless when it came…