SAM Coverage
Donna
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Mountain Spy :: November 2020
“Will I be able to go in the lodge for warm-up breaks with my two little kids this winter?” MOUNTAIN 1, ME First contact:…
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Take it down a notch
Helpful tips for handling angry guests. Strategies for de-escalating a guest conflict are an important part of staff training at many resorts, but will…
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Hunt the Good Stuff
Lessons for resilient leadership for managers at all levels. If there ever was a year in need of such a motto as “hunt the…
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Translating I.T. Needs
Put tech spending needs in terms leadership can understand. Information technology (IT) departments in companies that are not primarily technology focused, like those in…
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New Products :: November 2020
A collection of products aimed at enhancing safety, comfort, convenience, and training. SUNKID “SAFE THROUGH THE COVID WINTER” SIGNAGE AND PRODUCTS SunKid has developed…
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Resorts Going Retro, Futuristic
Resort visitors will find a combination of old-time, bare-bones facilities and new-age online reservation systems this winter. Plan ahead, pack a lunch, and rev…
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News and Views :: November 2020
Marketing during a pandemic, small areas speak, people news, and more. THE STATE OF MARKETING DURING THE PANDEMIC By Christian Knapp, former CMO of…
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Capacity Management Video Series
Welcome to the Capacity Management Video Series brought to you in partnership with SNOW Operating. In this 4-Part video series, we will share some…
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COVID-19 Product Solutions
Welcome to our spotlight on products and services to help operators navigate this winter season during the pandemic. We will continually add to this…
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Proactive Evolution
A plan for organizing and directing staff efforts to make COVID adaptations. In our recent conversations with mountain resort operators, we at SE…