SAM Coverage
Author: Donna
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Summer Ops in Hindsight
With more than a decade of summer operations under their belts, resort operators have learned what works and what doesn’t, and can see what’s…
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The Kids Are Alright
Applying winter strategies to bike park learning programs is a recipe for success. Bike business is booming as families continue to turn to outdoor…
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Luxury Gone Wild
The growth in popularity of glamping, a.k.a. glamorous camping, cannot be ignored. Learn from resorts that are making the most of the opportunity. Glamping,…
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International Workers to the Rescue
Staff members on J-1 or H-2B visas infill workforce gaps and bring skills and diversity to ski areas. When Gabriela Riquele isn’t busy working…
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Culture, Care, Compensation
It’s complicated, of course, but there are many concrete steps resorts can take to overcome staffing challenges. History marks the winter of 1979-80 as one that…
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Mountain Spy :: March 2022
“Is there a way to avoid lines at your ski area?” “I’m planning a ski trip, and I’ve been reading a lot in…
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Caring for Your Snowcats
Proper preventative maintenance in the offseason will keep your grooming fleet purring. Ferraris. That’s what Peak Resorts founder Tim Boyd called our snowcats when…
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New Products :: March 2022
Technology for maintenance, guest experience, and fun. MOONBIKES MoonBike is a new ultra-light, battery-powered electric snow vehicle. A patented wheel-hub motor drives a…
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The School of Holiday Ops
A mountain of holiday challenges offered vital lessons in operations and communication. This season has thrown curveballs at resorts across North America. In addition…
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News and Views :: March 2022
Mega questions, ski biz abandons OR, Olympics, people news and more. MEGA QUESTIONS: CROSSROADS OF CREATING VALUE FOR CUSTOMERS There has been a consistent…