SAM Coverage
Lifts & Ropeways
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Little Areas That Could
There’s a lot happening at four smaller Maine hills. As the 2013-14 season begins, four Maine ski areas—Mt. Abram, Bigrock, Black and Camden Snow…
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Remote Control of Lifts
Modern communications have made remote operation of lifts much easier. But that’s no excuse for taking it for granted. Operating a chairlift has become…
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Mountain Spy :: January 2014
In this month’s Mountain Spy, we tackle what is becoming a controversial subject–uphill traffic. But this is a test of customer service. Whether the…
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Blue Pages :: January 2014
CANYONS AVY SUIT HOLDS MANY LESSONS… SNOWMAKING WITH BALLS… HEAVENLY ADOPTS NEW ZIPLINE RULES… INTRAWEST FILES FOR $100 MILLION IPO… AND SHOWS INTEREST IN…
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Idea Files
A brake pump, a loading guide, and the winner of the Best Idea File of 2013. EXTEND-O-HANDLE “This was a brainchild of the entire…
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Pleasing the Planners
The recipe is simple: Happy moms = return guests. Here’s how some resorts accomplish just that. I have been a nanny off and on…
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Leaving Breadcrumbs
Good resort signage programs should be cohesive and comprehensive, leaving little room for guests to be confused. Imagine arriving at a third-world airport and…
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The Modern Maintenance Shop
Efficiency is still Rule #1 for maintenance shops. Eight years ago I wrote an article on vehicle maintenance facilities for SAM that included design…
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Global Learning
A sampling of best resort practices from around the world. There are nearly 2,000 ski resorts in the world. Like a snowflake, no two…
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Managing Uphill Traffic
With the growth in uphillers, prudent policies and ample communication can reduce risks for all involved. While most skiers and riders take the traditional…