SAM Coverage
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The Payments Revolution
In October 2015, the U.S. begins the switch to EMV credit card technology, which means greater fraud protection and wider acceptance of mobile payments.…
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A Wild and Crazy Year
It was the anti-Goldilocks year: too warm or too cold; too little snow, or too much. Yet many areas enjoyed record or above-average seasons.…
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Industry Reports
VAIL RESORTS TO ACQUIRE PERISHER… POWDR ACQUIRES PRODUCTION COMPANY… CSU LAUNCHES ONLINE SKI MANAGEMENT CERT… B.C. DEVELOPS CLIMATE CHANGE ACTION PLAN… PARK CITY APPROVED…
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Living with Older Machinery
All it takes is TLC, planning, and an understanding of how machines work. A short while ago, my wife went to the local health…
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Masters of Festivities
As BBQ fans and winter resorts know, summer and fall are a great time to party. Who doesn’t love a festival? For guests, it’s…
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Peaks and Placebos
Establish expectations for a great experience, and that’s just what customers will have. I’m not sure when or where I first heard about placebos,…
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The Lessons of Snowboarding
Three years ago, an NSAA report incited a flood of “snowboarding is doomed” articles. Today, the future looks brighter. As a 31-year-old snowboarder in…
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The Balsams Rising
The return of this Grand Resort proves all things old can be new again. If you were starting from scratch to design a resort…
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Beginner Moves
What does it take to adopt terrain-based learning? It’s a question that even experienced skiers and snowboarders might ask themselves on a holiday weekend,…
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Advantages in Summer Activities: Terrain, Lifts, and Gravity
Meditations on the role and potential of off-season business. Boy, is it ever difficult to write about summer activities at winter resorts. Summer has…
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Economic Analysis 2013-14: Size and Location Matter
Yes, weather impacts profitability. So does a resort’s size, and how it manages its business. Plus: the lessons that losses teach. Overall, the 2013-14…
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Trailblazers :: Jan Leonard
First in a series on individuals who have had a significant impact on developing the North American winter resort industry. Jan Leonard, now sales…
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Blue Pages :: March 2015
THE BIG VIEW FROM THE ASSEMBLY… HISTORY IN THE MAKING… DRONING ON AND ON… DAVID INGEMIE: END OF AN ERA… THE BIG VIEW FROM…
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Personal Protective Equipment
PPE is the last line of defense against employee injuries, and an important one. Personal protective equipment (PPE), important as it is, should be…
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Orphan Ski Lifts
Though a lift’s manufacturer may no longer be in business, the lift still requires maintenance and support. Where do you find it? Chances are…
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Budgeting for Success
Department heads can get the funds they need if they make the business case for their requests. It’s a common problem: Your department needs…
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Industry Reports :: March 2015
APR BUYS WINTERGREEN… INTRAWEST Q2 RESULTS IMPROVE… PEOPLE… SUPPLIER NEWS… OBITUARIES EPR BUYS WINTERGREEN EPR Properties has purchased the assets of Wintergreen Resort, Va.,…
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Publisher’s Memo :: March 2015
And the Winners Are… How good are you at picking tomorrow’s stars? It’s awards season, judging by all the Oscar talk, and we’re not…