SAM Coverage
Author: Donna
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Catching Up with Kelly
SAM catches up with NSAA president and CEO Kelly Pawlak after her first five years at the helm to find out how she and…
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Old, New, Renewed
Three ski areas in different stages of life show what it takes to successfully propel a mountain resort into the future. What does it…
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New Growth
SAM sat down with Sierra-at-Tahoe GM John Rice to learn more about the mountain’s extensive recovery effort following the devestating Caldor Fire and the lessons…
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Lift Construction Survey 2022: In High Demand
The 2022 Lift Construction Survey illustrates what was one crazy summer for lift manufacturers, which installed a whopping 59 aerial lifts in North America—from…
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B77 Update :: January 2023
A review of the most impactful changes to the passenger ropeway standard. Since the latest changes to the ANSI B77.1 Standard for Passenger…
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Idea Files :: January 2023
DIY compressor hoist, bike racks, and conveyor skirting. COMPRESSOR HOIST Saddleback, Maine, snowmaking, grooming, and parks manager Andrew Roy and his team constructed a…
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How Can I Help You?
Ski areas are enhancing customer service—and collecting valuable data—with smarter, more guest-friendly AI-led chat platforms. Got customers calling about pass prices? There’s a bot…
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Rules of Engagement
By focusing on relationship building, resorts and communities both win. There are roles at ski areas that we all understand—titles like human resources coordinator,…
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Mountain Spy :: January 2023
Can I work from the mountain? THE QUESTION: ”DO YOU HAVE A SPACE WHERE I CAN WORK FROM THE MOUNTAIN?” While many adults are…
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A Balancing Act
What is the status—and future—of the day ticket? It wasn’t long ago that resorts wanted skier visits to be on day tickets—a higher-yield product…