SAM Coverage
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Preston Cline
Risk and Safety Manager, Snowshoe Mountain Resort, W.Va. Age: 26 Education: West Virginia University, Bachelor of Science in Business Administration First…
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Alexandra Beech
Guest reservations, Whistler Blackcomb, B.C. Age: 24 Education: some post-secondary (studied, but never graduated—all right, so high school) First job in industry: this one…
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Mountain Spy May 2015 Ski Safety
ISSUE May 2015 AUTHOR Elizabeth Eren VOLUME 54-3 PAGE 48 SUBJECT Customer Service In this month’s Mountain Spy, we address an idea…
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Eco Tip: Treadwright Tires
An impact on every bottom line. America consumes approximately 15 million new truck tires every year. It takes roughly 18 gallons of oil to…
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What to Say, How to Say It
Communications after major events must be handled with utmost care. Not long ago, resorts released information regarding bad news events only grudgingly, if at…
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Animating the Park
Ski areas are figuring out what works at summer adventure parks, and what doesn’t. If you build it, they will come. But will they…
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Job Safety Training
Plan and prepare now for autumn training programs. A lack of training often causes or contributes to on-the-job accidents. While it can be hard…
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Pricing Summer
Pricing summer activities is the season’s hardest task. After another mediocre winter, resorts are happily turning their attention to summer. And if winter does…
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Industry Reports :: July 2015
U.S. SKI TEAM TO MANAGE NASTAR… SEASON’S VISITS DROP TO 53.6 MILLION… HEAVENLY SUMMER PLAN WINS APPROVAL… PEOPLE… OBITUARIES… CORRECTION: MUELLER LIFTS LIVES U.S.…