SAM Coverage
Lifts & Ropeways
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Attending to Your Attendants
There’s more to the lift attendant’s job than simply loading chairs. Here are several training and educational tips to cover all the bases. Lift…
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Construction Site :: September 2017
Lift upgrades, lodge expansions, and mountain bike projects are underway at resorts across North America. SNOW VALLEY, CA Snow Valley is investing more than…
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Idea Files :: September 2017
A cat track rotisserie table is this month’s featured innovation. TRACK ROTISSERIE TABLE Summer maintenance on snowcat tracks can be a time-consuming and,…
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New & Views :: September 2017
Season’s pass developments, NSAA priorities, supplier news, and more. HARD TO PASS UP We’ve had a short breather since the last round of ski…
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Revamp Your Recruiting Strategy
How one ski area went from struggling to meet staff quotas to selecting applicants off a waiting list. Staffing a ski area for winter…
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Giving Staff Their Turns
Being on-snow drives the employee experience, and that fact of resort life makes injury prevention and risk management key goals for managers. Most…
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Mountain Spy :: November 2015 :: Gluten-Free Dining Options
In this month’s Mountain Spy, we address a growing dietary trend—gluten-free. Though a seemingly simply question, the responses vary tremendously. In the end, as…
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Mountain Spy :: July 2015 :: Disgruntled Pass Holders
In this month’s Mountain Spy, we address a hot topic this past season—disgruntled pass holders. The responses vary, but a personable employee is always…
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Mountain Spy :: May 2015 :: Ski Safety
ISSUE May 2015 AUTHOR Elizabeth Eren VOLUME 54-3 PAGE 48 SUBJECT Customer Service In this month’s Mountain Spy, we address an idea…
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Speak-Out :: The e-Commerce Challenge
SPEAK-OUT :: THE E-COMMERCE CHALLENGE Issue May 2015 Author Jonathan Davis Volume 54-3 Page 16 Subject Opinion In response…