SAM Coverage
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Exposed!
Recent cyber attacks show that winter resorts are not well defended against hackers, and the threat is growing. When Holiday Valley CFO Dave Trathan…
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Do Cats Have Nine Lives?
We are all very familiar with the “weekly safety meeting.” It’s not always easy to come up with material that is relevant and grabs…
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Mountain Spy :: September 2016
As more multi-cultural guests visit our resorts, especially in summer, the need for multi-lingual staff increases—or, at least the ability to adapt when there’s…
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The Loyalty Equation
Loyalty is a product of actions by both employers and employees. Why is it so hard to find loyal people these days? Well, the…
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Focusing on Beginners
Resorts are expanding efforts to attract—and convert—newcomers. The 2016 January Learn to Ski and Snowboard Month (LSSM) lured a record number of never-evers onto…
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Industry Reports :: September 2016
Vail Buys Whistler Blackcomb, New Life for Canada’s Mt. Baldy, and more VAIL RESORTS TO BUY WHISTLER BLACKCOMB On August 8, Vail Resorts bought…
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Publisher’s Memo :: Harnessing the millennial Spirit
It turns out that Millennial staff are not your problem, but the way you are managing them may be. Harnessing the Millennial Spirit It…
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Idea Files :: September 2016
Clever solutions for staff training, composting, and trade show travel. An Easy Training Opportunity The operations department at Stowe is determined to take advantage…
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Construction Site : September 2016
New and upgraded lifts highlight improvements at resorts this summer. Grand Targhee Resort, WV A new fixed-grip Doppelmayr quad is replacing the old 1974…
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Snowmaking Maintenance
The lowest-cost means of boosting snowmaking production. The last few seasons have shown resorts across the country the importance of effective and efficient snowmaking.…
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Summer School
Edutainment—teaching guests about the environment while they play in it—is becoming a key component of summer activities in the mountains. Offering a full menu…
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The East Wins a World Cup
How and why Killington went for a golden opportunity—and got it. Staging any event is akin to assembling a jigsaw puzzle—piecing together disparate logistical…
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Meetings That Work
Make your meeting successful. You can tell a lot about the health of a resort and the team that operates it by sitting in…
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Size Matters
How resorts measure and report their acreage/miles of terrain has wide-ranging consequences, locally and internationally. The story even made it to us in Europe:…
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Lessons from the top
Jiminy Peak wizard Brian Fairbank and Holiday Valley wit Dennis Eshbaugh sound off on leadership, mentoring, regrets, and achievements. If there’s one thing…
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The Future Is Now
Millennials expound on their generation, goals, and ideas about change. With every passing day, the Millennial generation becomes more the here-and-now rather than the…
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10 Under 30 :: 2016
From making snow at Eldora to running a ski school in China, this group of 20-somethings is a highly accomplished lot. The ski industry…
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Blue Pages
Thinking Globally… SIA Staying, And Going… Momentous Decisions… Please email donna@saminfo.com for a pdf copy of the article THINKING GLOBALLYEfforts to attract international visitors…