SAM Coverage
Author: Donna
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Revamp Your Recruiting Strategy
How one ski area went from struggling to meet staff quotas to selecting applicants off a waiting list. Staffing a ski area for winter…
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Mountain Spy :: September 2017
SAM goes undercover to ask, “What is Glamping?” THE QUESTION: WHAT IS GLAMPING? We mixed things up a bit this time around. Instead…
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Giving Staff Their Turns
Being on-snow drives the employee experience, and that fact of resort life makes injury prevention and risk management key goals for managers. Most…
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The LSSM/BAF Triple Play
The Winter Olympics, World Snow Day, and the Bring a Friend Challenge offer superb opportunities for promoting skiing and riding. The 10th anniversary year…
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Online Exclusive :: Teaching by Terrain
More stories of successful conversions. Sometimes, a seemingly novel idea has been in front us the whole time, just waiting for someone to combine…
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Blue Pages :: July 2014
WILL PARK CITY OPEN THIS SEASON?… FOREST SERVICE SETS SUMMER GUIDELINES… TRAIL RATING SYSTEM WON’T GO TO POT… LITTLE BROTHER MIGHT BE WATCHING… AIMING…
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Winterizing Summer Ops
The sometime downside to summer ops can be winterizing them. Contrary to the fantastical notion that the classic ’60s surf movie might want you…
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Blue Pages :: September 2014
Perspective and Views JUST HOW BIG IS THE GROWTH CHALLENGE?We know, most resort folks roll their eyes whenever Snowsports Industries America (SIA) talks about…
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Mountain Spy :: September 2014
In this month’s Mountain Spy, we put customer service to the test with a delicate question. While the answers weren’t surprising, the customer service,…
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Disney’s Keys to Excellence
Great customer service starts with great employees. The “Disney Keys to Excellence” presentation at the Ski Areas of New York (SANY) show at Holiday…