A look at the subject of refunds: when to give them out and when not to. Examines how employees should be empowered to decide when to give refunds and how to prepare them for difficult customers. When handled properly, refunds don’t have to cost as much.
Customer Service: The ” R ” Word
A look at the subject of refunds: when to give them out and when not to. Examines how employees should be empowered to decide when to give refunds and how to prepare them for difficult customers. When handled properly, refunds…
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