SAM Coverage
Uncategorized
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Pass Sales Keep Rising
Despite Epic and Ikon, pass sales are growing at many smaller and independent resorts. With the entrance of the Ikon and the presence of…
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Thinking About Safety
What does it take to hold risks to a minimum, for both guests and employees? In March 1978, Squaw Valley was rocked by a…
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Mountain Spy :: November 2018
“Should I put my kids in lessons or teach them myself?” The Question: I’m a pretty good skier and would like for my kids…
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Are Millennials Really That Different?
Along with their unique attributes and concerns, Millennials display encouraging signs of satisfaction and loyalty. Resorts are counting on the Millennial generation, poised to…
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How to Handle a Labor Audit
Inspections for wage and hour law compliance by state and federal authorities are increasingly common. It seems the mountain resort industry is on the…
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TIME TO CHANGE
In the wake of #MeToo and Time’s Up, resorts must adapt to new standards for personal behavior in the corporate environment. It’s getting much…
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Our Training Recipe
A candid tell-all reveals the Mueller family’s formula for top-notch staff training in the culinary department—and beyond. The Net Promoter Scores (NPS) for Crested…
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Growing Together
A global look at the issues of expanding participation in winter sports, and outdoor sports in general. For almost two decades now, the flat-lined…
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Building Ski Towns of the Future
The old condo village concept of base area development is dead. In its place? A more vibrant, varied, and locally-influenced model. Recent ski industry…
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A Mom-and-Pop Success Story
Small areas matter, and can thrive—as Snowy Range, Wyo., shows. Skiers and snowboarders can appreciate the fine dining, high-speed lifts, and Olympic-size half pipes…