SAM Coverage
Donna
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On the Road :: November 2018
Regional Shows, Summer Ops Camp NEW ENGLAND SUMMIT — SUNDAY RIVER, MAINE, SEPTEMBER 11-13 This year’s New England Summit drew a crowd of nearly…
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News & Views :: November 2018
Climate Action, Marketing BINGO, thoughts on year-round ops, and the latest supplier developments and resort personnel moves By coincidence, NSAA released its Sustainable…
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What is ANSI B77 and Who Should be Reading This Column?
We’re launching this new periodic column within SAM to help educate and share important information about the lifts portion of our industry. Whether you are…
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Pass Sales Keep Rising
Despite Epic and Ikon, pass sales are growing at many smaller and independent resorts. With the entrance of the Ikon and the presence of…
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Thinking About Safety
What does it take to hold risks to a minimum, for both guests and employees? In March 1978, Squaw Valley was rocked by a…
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Mountain Spy :: November 2018
“Should I put my kids in lessons or teach them myself?” The Question: I’m a pretty good skier and would like for my kids…
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Are Millennials Really That Different?
Along with their unique attributes and concerns, Millennials display encouraging signs of satisfaction and loyalty. Resorts are counting on the Millennial generation, poised to…
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How to Handle a Labor Audit
Inspections for wage and hour law compliance by state and federal authorities are increasingly common. It seems the mountain resort industry is on the…
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TIME TO CHANGE
In the wake of #MeToo and Time’s Up, resorts must adapt to new standards for personal behavior in the corporate environment. It’s getting much…
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Our Training Recipe
A candid tell-all reveals the Mueller family’s formula for top-notch staff training in the culinary department—and beyond. The Net Promoter Scores (NPS) for Crested…