The Voice of the Mountain Resort Industry  |  Est. 1964

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  • Forest Service Seeking Feedback on Environmental Rules

    SAM Magazine—Washington, D.C., Feb. 16, 2018—The U.S. Forest Service has commenced a series of “Regional Partner Roundtables” to gather feedback to improve processes related to environmental analysis and decision making (EADM). The roundtables provide resorts that operate on Forest Service land the opportunity to make suggestions for improving the efficiency of the processes associated with…

  • The Changing Face of Customer Feedback

    In-house surveys, digital or otherwise, are the tip of the iceberg. Up next: simplified tracking of social media commentary on your resort. Ipads aren’t just for playing Angry Birds anymore! Market research has come a long way from mystery shoppers and comment cards. There’s a new trend quietly sweeping the ski industry right now-post visit,…

  • Feeding the Beast

    The summer 2000 snowmaking project at Killington, Vt., helped boost its snowmaking capacity by 30 percent.

  • Feeding The Hungry Skier: Condiment Counters

    Discusses the cost and time benefits of switching from packetted condiments to a island pump station or condiment counter in ski area food and beverage operations. Topics include layout, cost savings analysis and other ideas.

  • Feeding The Hungry Skier: Food Poison

    Article outlines the risks of E. Coli bacteria in food service, citing guidelines and appropriate measures to ensure a safe environment.

  • Feeding The Hungry Skier: Ideal Food Cost

    Formulas for ski area food and beverage managers to figure the cost of food are given along with examples and simple instructions.

  • Feeding The Hungry Skier– Accounting

    Food and Beverage Accounting. 

  • Feeding The Hungry Skier

    Shipped-in Gourmet Meals

  • Feeding The Hungry Skier

    This article is currently not available online. Please email donna@saminfo.com for a pdf copy of the article

  • Feeding The Hungry Skier

    We introduce a new food column by Ann Rowan.