SAM Coverage
Author: Jacob
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Mountain Spy :: November 2015 :: Gluten-Free Dining Options
In this month’s Mountain Spy, we address a growing dietary trend—gluten-free. Though a seemingly simply question, the responses vary tremendously. In the end, as…
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Mountain Spy :: September 2015 :: Entitled Customers
In this month’s Mountain Spy, we address the trend of entitled customers. The responses vary, but a personable employee is always the best solution…
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Mountain Spy :: July 2015 :: Disgruntled Pass Holders
In this month’s Mountain Spy, we address a hot topic this past season—disgruntled pass holders. The responses vary, but a personable employee is always…
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Mountain Spy :: May 2015 :: Ski Safety
ISSUE May 2015 AUTHOR Elizabeth Eren VOLUME 54-3 PAGE 48 SUBJECT Customer Service In this month’s Mountain Spy, we address an idea…
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Speak-Out :: The e-Commerce Challenge
SPEAK-OUT :: THE E-COMMERCE CHALLENGE Issue May 2015 Author Jonathan Davis Volume 54-3 Page 16 Subject Opinion In response…
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Mountain Spy :: March 2015 :: Entitled Customers
In this month’s Mountain Spy, we tackle what is becoming a persistent trend at resorts—entitled customers. THE QUESTION: I WANT TO BUY NEW…
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Mountain Spy :: January 2015 :: Gear Rental
In this month’s Mountain Spy, we tackle the simple act of renting gear. When a customer has doubts about going through the rental process,…
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SPEAK OUT :: REMEMBERING DALE WALTERS
Remembering Dale Walters… The man was a legend in the world of rope splicing. Dale was known by literally thousands of ski area personnel…
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Mountain Spy :: November 2014 :: Safety on the Hill
In this month’s Mountain Spy, we tackle what has been a hot topic recently—safety on the hill. Surprisingly, resorts didn’t have very reassuring answers.…
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Industry Report
Mountain High on the Block? ASC Refinances $320 Million. Deer Valley Joins Ski Utah Interconnect. World Lift Ticket Survey Released. Intrawest Unveils Winter Park…